Refund & Exchange Policy
Refunds
We offer refunds only within two (2) days of delivery and only if the item is in its original, delivered condition.
- Items must be unworn, unwashed, and unaltered.
- All original tags and packaging must be intact.
Exchanges
Exchanges are accepted within seven (7) days of delivery, provided the item is in its original, delivered condition.
- Items must be unworn, unwashed, and unaltered.
- All original tags and packaging must be intact.
- Exchanges are subject to availability of the desired item.
Delivery Timeframes
- Giza and Cairo: within 3 to 5 days
- Alexandria: within 4 to 6 days
- Other locations: Please contact customer service for estimated delivery times.
How to Request a Refund or Exchange
- Contact our customer service within the eligible timeframe.
Note: Shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.